Refund Policy

Our Commitment

At Bachiller Online, we strive to provide high-quality clothing and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help through our Returns, Exchanges, and Refund Policy.

Please read this policy carefully before making a purchase.

Eligibility for Returns

You may request a return if:

• The product received is damaged, defective, or incorrect.
• The product has a manufacturing defect.
• The product is delivered in a condition that is significantly different from what was ordered.

To be eligible for a return, the item must:

• Be returned within 7 days from the date of delivery.
• Be unused, unwashed, and unworn.
• Be returned with all original tags, labels, packaging, and accessories intact.
• Be free from stains, perfume, deodorant marks, alterations, or any signs of use.

Bachiller Online reserves the right to inspect the returned product before approving a refund or exchange.

Exchanges

We understand that selecting the right size online can sometimes be challenging.

Subject to stock availability, we may offer exchanges for:

• Size
• Colour (if applicable)
• Manufacturing defects

Exchange requests must be made within 7 days of delivery and meet the eligibility conditions outlined above.

If the requested size or product is unavailable, you may choose an alternative product of equal value or opt for a refund, where applicable.

Non-Returnable Items

Returns, exchanges, or refunds will not be accepted in the following cases:

• Products that have been worn, washed, or used.
• Products without original tags or packaging.
• Items damaged due to misuse, negligence, or improper care.
• Products altered or modified after delivery.
• Clearance, final sale, or non-returnable promotional items (unless received damaged or incorrect).
• Requests made after the eligible return period.

Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product
• A defective item
• An incorrect product

Please notify us within 48 hours of delivery by contacting our customer support with:

• Your Order Number
• Photographs of the product
• Images of the package (if applicable)
• A brief description of the issue

Failure to report the issue within this timeframe may affect your eligibility for a return or refund.

Return Approval Process

Once your return request is received:

1. Our support team will review your request.
2. Additional information or photographs may be requested if necessary.
3. If approved, return instructions will be shared with you.
4. Returned products will undergo a quality inspection after they are received.
5. Refunds or exchanges will be processed only after successful inspection.

Approval of a return request does not automatically guarantee a refund until the returned item passes inspection.

Refunds

Once your returned product has been received and approved:

• Your refund will be initiated through the original payment method used for the purchase.
• If you paid online, the refund will be processed through our payment gateway partner, Razorpay, to the original payment source.
• Refunds are generally initiated within 5–7 business days after approval.
• The time taken for the refunded amount to reflect in your account depends on your bank, card issuer, UPI provider, or payment service provider and may take an additional 3–10 business days.

Shipping charges, gift wrapping charges, and any other non-refundable service charges, if applicable, are not refundable unless the return is due to an error on our part.

Order Cancellation

Orders may be cancelled before they are shipped.

If your order has already been dispatched, it cannot be cancelled and will instead be subject to this Refund Policy after delivery, if eligible.

Bachiller Online reserves the right to cancel any order due to:

• Pricing errors
• Product unavailability
• Payment verification issues
• Suspected fraudulent transactions
• Violation of our Terms & Conditions

In such cases, any payment received will be refunded to the original payment method.

Return Shipping

If the return is due to:

• A damaged product
• A defective product
• An incorrect item shipped by Bachiller Online

The return shipping cost, where applicable, will be borne by Bachiller Online.

If the return or exchange is requested for reasons such as selecting the wrong size, colour preference, or a change of mind, the customer may be responsible for the return shipping charges unless otherwise stated during a promotional offer.

Refund Exceptions

Refunds may be declined if:

• The returned product fails quality inspection.
• The product shows signs of use or damage after delivery.
• Original tags or packaging are missing.
• The return request does not comply with this policy.

In such cases, the product may be returned to the customer without a refund.

Fraud Prevention

To protect both our customers and our business, Bachiller Online reserves the right to refuse returns, exchanges, or refunds where repeated misuse of the return policy, fraudulent claims, or suspicious activity is identified.

Limitation of Liability

Our liability is limited to the purchase value of the product(s) purchased through our website. Bachiller Online shall not be liable for any indirect, incidental, or consequential losses arising from the use of our products or services.

Changes to This Policy

We reserve the right to amend or update this Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.

Contact Us

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us.

Bachiller Online

Email: [Insert Email Address]
Phone: [Insert Contact Number]
Website: https://bachilleronline.com